TibetGallery.Net Store Policy
All descriptions and photos are the actual items shipped, some color variation may appear due to the photography.
For questions regarding details, size or anything else please contact us.
All prices are in US dollars. All items are subject to previous sale.
Prices and policies for this website are effective February 2013 and are subject to change without notice.
METHODS OF PAYMENT:
All orders must be prepaid. We accept credit cards through our online purchase check out and also over the phone (303) 402-0140.
Sorry, no checks or other methods of payment.
Shipping and handling charges are extra, and are based on the weight, size, and method of shipment.
Larger and/or heavier orders are sent via UPS/FedEx unless otherwise requested. Smaller packages are usually sent via priority mail. For items on backorder we will contact customer via email and not charge. International orders require additional shipping fees and are usually sent via insured air mail. It may not be possible to insure some international orders. The customer is responsible for all customs duties, VAT charges, and similar fees, where applicable. There is an extra charge for special handling. Please contact us with special requests and for more information.
INSURANCE AND DAMAGES:
We insure every product shipment with standard insurance available from common carriers ( USPS / FedEx / UPS ).
If you receive an item that has been damaged during shipment, please contact us immediately. Save ALL packing materials and paperwork. If you notice external damage to the package at the time of delivery, alert the delivery person at that time, and, if possible, have them verify this damage in writing.
We take great pride in the fact all our items are genuinely made out of the finest quality. However, if you are not satisfied with your order, you may return items within 7 days from the date of the delivery. We will give you full refund minus the shipping cost.
Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met:
Items must be in original condition as shipped.
Notification of your intention to make a return must be received by us within seven calendar days of delivery of the item(s)
Also the item must be shipped back to us within seven days of the delivery of the item.
Returned item(s) must be received by us within fourteen days of the date the item was delivered
Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return. We suggest careful packing and insurance as the minimum precaution.